RETURNS & REFUNDS

We strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we are here to help. Please review our return policy below to understand our guidelines:

  • STVW Shop has a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 
  • Customers are responsible for return shipping costs.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us via the live chat.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or product, please follow the return process outlined above and then place a new order for the desired item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please keep in mind it may take some time for your bank or credit card company to process the refund. Shipping costs are non-refundable.

Store Credit
In some cases, store credit may be offered instead of a refund.

Policy Changes
STVW Shop reserves the right to update or modify this return policy at any time without prior notice. Please refer to this page for the latest policy information.

Submit a return request

  1. Log in to your account on the STVW Shop:
  2. Click the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason. You can also add a note.
  5. Click Request return.

If your return request is approved, you will receive an email with shipping instructions.
You have 30 days to return your item(s) from the day your return request is approved. If the items are not returned within 30 days, the return request may be cancelled.

 

Thank you for shopping at STVW Shop. We value your satisfaction and are committed to providing a hassle-free return experience.