SHIPPING INFO

 

SHIPPING

Please allow 2-7 business days for STVW Shop to ship your order. Certain items may have a later shipping date in their description, please note this when completing your order. 

After receiving your order, STVW Shop will process your order. The items that are in stock will be delivered directly. Should the unexpected occur that, despite the words “in stock”, the product was not available (this might occur in the exceptional case of two equal orders), we will contact you immediately. You will be informed about the expected delivery, or maybe you have seen an alternative product.

If an item is not deliverable right away, than you will be informed by email about the expected delivery time. If you made a mistake in your order, please contact us via the live chat right away. 

Your order will be packaged with the utmost care and sent to your specified delivery address. The shipment will be handled by your selected courier and will be sent by registered mail. You can track your order with a Track and Trace-number that you will receive by email from us. Most packages will need a signature at delivery. If you are not at home by delivery of your package, your package will be delivered again the next working day.

Please note that we are not responsible for shipping mishaps handled by couriers. However, if you have an issue, please contact us via the live chat so we can file a ticket with the courier and try to find your package for you. 

 

At STVW Shop, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we are here to help. Please review our Return and Refund Policy to understand our guidelines.